Support Agent (ABAP) (f/m/d)
Location: Remote/CET Time Zone
About us:
SecurityBridge is a leading international software development firm specializing in SAP security solutions. We are committed to delivering high-quality, innovative, and efficient software products to our clients across the globe. Being part of our team means working in a fast-paced environment that values innovation, collaboration, and growth!
Job Description
We are looking for a customer-focused Support Agent with ABAP Development experience to join our team. This role will be responsible for providing advanced technical support for our product, troubleshooting and resolving ABAP-related issues, and collaborating with internal teams to optimize product performance and user satisfaction. The ideal candidate will have experience in ABAP development, strong analytical skills, and a commitment to delivering exceptional customer support. As a Support Agent, you will play a crucial role in ensuring our clients receive the highest quality support and product experience.
Key Responsibilities
Provide advanced technical support for our product, focusing on ABAP-related configurations, customizations, and issue resolution to ensure seamless client operations.
Investigate, troubleshoot, and resolve complex technical problems, leveraging ABAP development expertise to deliver timely solutions and minimize downtime.
Work closely with product development, implementation, and customer success teams to identify root causes of technical challenges, implement fixes, and enhance the overall product experience.
Identify areas for improvement in technical support processes, recommending and implementing solutions to streamline workflows and enhance efficiency.
Monitor and analyze support data, including recurring issues and resolution times, to guide decision-making, optimize support processes, and drive continuous improvement in customer satisfaction.
Requirements
3+ years of experience in technical support, application support, or ABAP development.
Proficiency in ABAP programming, debugging, and performance optimization, along with a solid understanding of SAP integrations and customizations.
Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
Strong problem-solving abilities, excellent communication skills, and a customer-focused mindset.
Familiarity with ticketing systems (e.g., Jira, ServiceNow) and experience supporting enterprise-grade software solutions.
Advanced certification in ABAP development or related SAP technologies.
Experience in supporting vendor-specific products with ABAP integrations in a fast-paced environment.
Familiarity with process improvement tools and methodologies or experience in developing technical documentation.
What makes it special to work with us
Our main benefit is our culture. We focus on fostering a welcoming atmosphere and cultivating a strong sense of community within our organization. Our goal is to create a positive workplace where appreciation, respect, and empowerment are at the forefront. And we value flat hierarchies. If you have a good idea or knowledge, feel free to contribute, as your opinion is just as important as anyone else’s. We want you to feel comfortable with us: arrange your working day and your way of working according to your preferences. At the end of the day, it’s the results that count, not your presence in the office.
How to apply
Please submit your resume or send us your application documents (cover letter and CV) with details of your start date and salary expectations by e-mail to Valentina Schoenen ([email protected])
We will contact you as soon as possible!
Your Contact
Valentina Schoenen
Human Resources Manager
P +49(841)93914842
E [email protected]