Support Agent (ABAP) (f/m/d)
We are looking for a customer-focused Support Agent with ABAP Development experience to join our team. This role will be responsible for providing advanced technical support for our product, troubleshooting and resolving ABAP-related issues, and collaborating with internal teams to optimize product performance and user satisfaction. The ideal candidate will have experience in ABAP development, strong analytical skills, and a commitment to delivering exceptional customer support. As a Support Agent, you will play a crucial role in ensuring our clients receive the highest quality support and product experience.
Key Responsibilities
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Provide advanced technical support for our product, focusing on ABAP-related configurations, customizations, and issue resolution to ensure seamless client operations.
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Investigate, troubleshoot, and resolve complex technical problems, leveraging ABAP development expertise to deliver timely solutions and minimize downtime.
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Work closely with product development, implementation, and customer success teams to identify root causes of technical challenges, implement fixes, and enhance the overall product experience.
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Identify areas for improvement in technical support processes, recommending and implementing solutions to streamline workflows and enhance efficiency.
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Monitor and analyze support data, including recurring issues and resolution times, to guide decision-making, optimize support processes, and drive continuous improvement in customer satisfaction.
Required Qualifications
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3+ years of experience in technical support, application support, or ABAP development.
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Proficiency in ABAP programming, debugging, and performance optimization, along with a solid understanding of SAP integrations and customizations.
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Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
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Strong problem-solving abilities, excellent communication skills, and a customer-focused mindset.
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Familiarity with ticketing systems (e.g., Jira, ServiceNow) and experience supporting enterprise-grade software solutions.
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Working experiences in support and technical analysis.
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Experience in supporting vendor-specific products with ABAP integrations in a fast-paced environment.
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Familiarity with process improvement tools and methodologies or experience in developing technical documentation.
Our Offer
- Professional development and training opportunities
- Inspiring employee events and team activities
- Exposure to the latest technologies and industry best practices
- International team that values real team spirit and collaboration with talented professionals.
- Generous vacation days.
- Competitive salary and benefits package
Flat hierarchies await you at our company. If you have a good idea or knowledge, feel free to contribute. Because as a newcomer, your opinion is just as important. We want you to feel comfortable with us: arrange your working day and your way of working according to your preferences. At the end of the day, it’s the results that count, not your presence in the office.
Important core values of our company culture are honesty, respect, helpfulness, and integrity. We know that a strong team is a basis for sustainable success. That’s why employees should feel comfortable in their teams and their working environment.