Customer Success Partner (f/m/d)

As a Customer Success Manager (CSM) at SecurityBridge, you will be responsible for commercially supporting the requests of our established customer base. Your primary focus will be to ensure that our customers achieve their desired results through our software solutions, thereby driving customer satisfaction, retention, and growth.

Key Responsibilities

• Serve as the primary point of contact for our customers, responding to their needs and requests in a timely and efficient manner. 
• Develop and maintain strong relationships with key stakeholders within customer organizations. 
•  Understand customer needs by gathering insights into challenges and tailoring solutions to maximize satisfaction and business outcomes.
• Coordinate with internal teams to ensure the delivery of high-quality support and services to our customers.
• Monitor customer portfolios, flag risks early, and create anti-churn strategies in collaboration with internal teams.
• You will Identify upselling and cross-selling opportunities, and collaborate with sales to drive customer expansion and retention.
• Monitor customer product  usage and engagement with our products, providing insights and recommendations to enhance their experience.
• Manage and own the renewal of the lifecycle for a portfolio of customers, including pricing discussions, contract terms, and negotiation of renewals.
• Develop and deliver training sessions and resources to help customers maximize the value of our solutions.
• Participate in customer meetings, reviews, and events to foster a strong relationship and gather insights.

Required Qualifications:

• 5+ years of experience in Customer Success, Account Management, or Renewals roles in a SaaS or technology company.
• Proven experience in contract renewal negotiations and revenue retention.
• Comfortable managing commercial conversations and collaborating cross-functionally.
• Proactive and detail-oriented, with excellent problem-solving and organizational skills. 
• An ability to understand complex software solutions and explain them to customers in a clear and concise manner. 
• Self-motivated and able to work independently, as well as part of a team. 
• Familiarity with SAP security solutions and cybersecurity is a plus. 
• Willingness to travel occasionally to meet with customers and attend events.

Our Offer​

• Professional development and training opportunities
• Inspiring  employee events and team activities
• Exposure  to the latest technologies and industry best practices
• International team that values real team spirit and collaboration with talented professionals
• Generous vacation days
• Competitive salary and benefits package  

Important

​

• EU-based applicants only

• No visa sponsorship or relocation offered

• Valid work authorization required

What makes it special to work with us

Flat hierarchies await you at our company. If you have a good idea or knowledge, feel free to contribute. Because as a newcomer, your opinion is just as important. We want you to feel comfortable with us: arrange your working day and your way of working according to your preferences. At the end of the day, it’s the results that count, not your presence in the office.  
Important core values of our company culture are honesty, respect, helpfulness, and integrity. We know that a strong team is a basis for sustainable success. That’s why employees should feel comfortable in their teams and their working environment.