Support Agent (ABAP) (f/m/d) – Remote (U.S. Timezone)
SecurityBridge is a fast-growing global software leader transforming how enterprises secure their SAP environments. Our mission is to deliver cutting-edge, high-impact SAP security solutions that enable some of the world’s largest organizations to stay ahead of ever-evolving cyber threats.
This position is fully remote and must be performed with working hours aligned to US time zones.
We are looking for a customer-focused Support Agent with ABAP Development experience to join our team. This role will be responsible for providing advanced technical support for our product, troubleshooting and resolving ABAP-related issues, and collaborating with internal teams to optimize product performance and user satisfaction. The ideal candidate will have experience in ABAP development, strong analytical skills, and a commitment to delivering exceptional customer support. As a Support Agent, you will play a crucial role in ensuring our clients receive the highest quality support and product experience.
Key Responsibilities
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Provide advanced technical support for our product, focusing on ABAP-related configurations, customizations, and issue resolution to ensure seamless client operations.
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Investigate, troubleshoot, and resolve complex technical problems, leveraging ABAP development expertise to deliver timely solutions and minimize downtime.
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Work closely with product development, implementation, and customer success teams to identify root causes of technical challenges, implement fixes, and enhance the overall product experience.
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Identify areas for improvement in technical support processes, recommending and implementing solutions to streamline workflows and enhance efficiency.
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Monitor and analyze support data, including recurring issues and resolution times, to guide decision-making, optimize support processes, and drive continuous improvement in customer satisfaction.
Required Qualifications
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3+ years of experience in technical support, application support, or ABAP development.
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Proficiency in ABAP programming, debugging, and performance optimization, along with a solid understanding of SAP integrations and customizations.
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Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
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Strong problem-solving abilities, excellent communication skills, and a customer-focused mindset.
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Familiarity with ticketing systems (e.g., Jira, ServiceNow) and experience supporting enterprise-grade software solutions.
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Work experience in support and technical analysis.
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Experience in supporting vendor-specific products with ABAP integrations in a fast-paced environment.
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Familiarity with process improvement tools and methodologies or experience in developing technical documentation.
Flat hierarchies await you at our company. If you have a good idea or knowledge, feel free to contribute. Because as a newcomer, your opinion is just as important. We want you to feel comfortable with us: arrange your working day and your way of working according to your preferences. At the end of the day, it’s the results that count, not your presence in the office.
Honesty, respect, helpfulness, and integrity form the core of our company culture. We believe that strong teams are the foundation of sustainable success. That’s why we strive to create an environment where employees feel supported, connected, and empowered to grow.